Dermacool Menthol Aqueous Cream 5% 500g Pot

At Pharmacysaver, we aim to provide a reliable, professional service for all orders placed through our website. Please read the information below for details on delivery and returns.

UK Delivery Information

We currently deliver to addresses within the United Kingdom.

Delivery Option	Service	Estimated Delivery Time	Cost
Standard	Royal Mail Tracked 48	3–5 working days	Free on orders over £30
Standard	Royal Mail Tracked 48	3–5 working days	£3.95
Express	Royal Mail Tracked 24	1–2 working days	£4.95

Processing Times

Orders are normally processed within 1–2 working days before dispatch. Estimated delivery times include processing time and are calculated from the date the order is placed.

Certain medicines or pharmacy products may require additional checks, including pharmacist review, before dispatch. Where this applies, processing times may be longer.

Delivery Notes

Delivery times are estimates only and may occasionally be affected by circumstances outside our control, including adverse weather, postal delays, or higher demand during busy periods.

Estimated delivery times exclude weekends, Bank Holidays, and public holidays.

Please ensure your delivery address is entered correctly when placing your order. We cannot be responsible for delays or failed delivery where incorrect address details have been provided.

All orders are dispatched in discreet packaging.

If your order has not arrived within 10 working days of dispatch, please contact us at info@pharmacysaver.co.uk.

Returns & Refunds

We offer a 30-day return period from the date you receive your order.

To be eligible for a return, items must:

• Be unused and unopened
• Be in their original packaging with all seals intact
• Be returned with proof of purchase

To request a return, please contact us first at pharmacist@pharmacysaver.co.uk. We will provide instructions on how to return your item.

Items returned without first contacting us may not be accepted.

Return Address

Pharmacysaver – Returns Department
Devonshire House
582 Honeypot Lane
Stanmore, Middlesex
HA7 1JS
United Kingdom

Medicines and Healthcare Products

For safety and hygiene reasons, we cannot accept returns of medicines, medical products, or healthcare items once they have been dispatched, unless:

• The item is faulty
• The item was supplied incorrectly
• The item was damaged during delivery

This helps ensure medicines and healthcare products remain safe and uncontaminated.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon receipt and contact us as soon as possible if your item is damaged, faulty, or incorrect, so that we can review the issue and put it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Opened medicines or healthcare products
• Personal care or hygiene products that have been opened
• Custom or personalised items
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Exchanges

If you would like a replacement item, the quickest option is to return the original item and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a reason.

Items must be unused, unopened, and in their original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, refunds will be made to your original payment method within 10 business days. Please note that banks and card providers may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at pharmacist@pharmacysaver.co.uk.

Statutory Rights

This policy does not affect your statutory rights under UK consumer protection law.